IT Support Tender
INFORMATION TECHNOLOGY (IT) SUPPORT DESCRIPTION OF TENDER
Epping Town Council are based at Epping Hall, St Johns Road, Epping, Essex, CM16 5JU.
There are a mixture of PCs, laptops and Macs (Section F) which require a variety of IT support.
One main server. Cloud storage.
A) Support package required:
1) Point of need support
Prompt attention to emergencies
On site and remote attention as needed.
2) Data management back up support
Licence such as online back ups
Hard disk drive back ups
Off site back ups (method and monitoring)
Sophos antivirus (yearly)
3) Monitoring of necessary upgrades and licences
4) Office 365 accounts (multiple users)
5) Domain registration (yearly)
6) Office & Stonards Hill Fibre Optic broadband
7) Data protection and confidentiality
Ensuring all our systems are adequately password protected and that we are able to meet the requirements of our cyber insurance policy
B) Approximation of level of support
Preferred package to include very prompt remote support
On site support if needed
Additional hours to be charged at a pre-agreed hourly rate
Ticket system with a timed turnaround. Ticket creation and closure system. Prompt conclusion to all queries.
C) The tenderer
Support required for PCs and MACs equal so the tenderer must be fully conversant with both
Good understanding of Town and Parish Councils and their particular requirements
D) Additional suggestions or services
Epping Town Council are happy to consider an appropriate package of support, incorporating the above
To include Cloud storage
To include an assessment of security/public/private WiFi access, etc
Liaising with our domain hosting service/provider if needed
Liaising with our website provider if needed
E) Length of tender
Initial contract of one year. To be reviewed after one year.
4 PC laptops
Fibre Optic broadband
(Linked to 2 printers)
1 PC Printer Broadband
Replacement lift alarm line x 1 and intruder alarm lines x 2 will be needed to cover the move from analogue to digital services.
Any issues/matters that the tenderer identifies should be included in our package.
Contact Information: Beverley Rumsey, Town Clerk
Tel: 01992 579444
All tenders should be submitted in a sealed envelope marked PRIVATE AND CONFIDENTIAL to:
Town Clerk, Epping Town Council, Epping Hall, St Johns Road, Epping, Essex. CM16 5JU
Please note: those wishing to submit a tender my email, must agree this in advance with the Town Clerk, so a deadline time and date can be provided to anyone tendering by email, ensuring equalness of opportunity. Submission deadline: Friday 23rd February 2024, 10am.
* Please note this contract falls under the Procurement Regulations 2015 value.
Epping Town Council 2024
Download a copy of this tender here.